Return Policy

Last updated: November 23, 2025

Service-Based Business Policy

Brilliantexcelle provides event decoration and design services. As a service-based business, our return and refund policies differ from those of product-based businesses. This policy outlines our approach to cancellations, modifications, and refunds.

Cancellation Policy

Client-Initiated Cancellations

If you need to cancel your event decoration service, please contact us as soon as possible. Our cancellation policy is as follows:

• More than 30 days before event: Full refund of deposit, minus any non-refundable expenses already incurred (such as custom materials ordered specifically for your event).
• 15-30 days before event: 50% refund of deposit, minus any non-refundable expenses already incurred.
• Less than 15 days before event: No refund of deposit. All payments made are non-refundable due to the short notice and our inability to book alternative work.

Company-Initiated Cancellations

In the rare event that we must cancel your service due to circumstances beyond our control (such as natural disasters, venue restrictions, or other unforeseen events), we will provide a full refund of all payments made, including deposits.

Service Modifications

We understand that event plans can change. We are happy to accommodate modifications to your service when possible:

• More than 14 days before event: Modifications can typically be made without additional fees, subject to material availability and design complexity.
• 7-14 days before event: Modifications may incur additional fees depending on the scope of changes and material requirements.
• Less than 7 days before event: Significant modifications may not be possible. Minor adjustments can be discussed on a case-by-case basis.

Deposit and Payment Terms

To secure your event date, we require a deposit. The deposit amount varies based on the scope and scale of your event. The deposit is applied toward your total service cost. Final payment is typically due 7-14 days before your event date, as specified in your service agreement.

Refund Processing

If you are eligible for a refund according to this policy:

• Refunds will be processed within 14-21 business days of cancellation approval.
• Refunds will be issued to the original payment method used.
• You will receive email confirmation when your refund has been processed.

Non-Refundable Items

The following items are non-refundable once ordered or completed:

• Custom-designed elements created specifically for your event
• Materials purchased exclusively for your project
• Design consultation fees (if separate from service package)
• Travel expenses already incurred for venue visits or consultations

Service Satisfaction

We are committed to delivering exceptional service that meets or exceeds your expectations. If you have concerns about the service provided, please contact us within 48 hours of your event completion. We will work with you to address any issues and find an appropriate resolution.

Force Majeure

In cases of force majeure events (natural disasters, pandemics, government restrictions, etc.) that prevent us from providing services or you from holding your event, we will work with you to reschedule services or provide appropriate refunds based on expenses already incurred.

Dispute Resolution

If you have a dispute regarding our return or refund policy, please contact us directly to discuss the matter. We are committed to fair resolution of all concerns. If we cannot reach a mutually satisfactory resolution, disputes will be handled according to the terms specified in your service agreement.

Special Circumstances

We understand that special circumstances may arise. If you believe your situation warrants an exception to our standard policy, please contact us to discuss your specific circumstances. We will review each case individually and work to find a fair solution.

Contact for Cancellations or Modifications

To cancel or modify your service, please contact us:

Brilliantexcelle
120 Gazza Blvd, Farmingdale, New York 11735, USA
Phone: +1 516-942-3925
Email: info@brilliantexcelle.world

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